Terms of Use

Effective 6 October 2026

These terms apply to the CitizenOz app and this website, provided by the publisher of CitizenOz ("we", "us"). By using the app you agree to them. If you do not agree, please do not use the app.

1. A study aid, not the Australian Government

CitizenOz helps you prepare for the Australian citizenship test. It is an independent product and is not affiliated with, endorsed by, or sponsored by the Australian Government, the Department of Home Affairs or any testing provider.

We work hard to keep questions and explanations accurate and current, but we do not guarantee that the content is complete or error-free, that it matches the questions on your test, or that you will pass. The app is not legal or migration advice. Citizenship requirements are set by the Department of Home Affairs and can change: always check the official information and the current edition of Australian Citizenship: Our Common Bond. If you spot a mistake, please tell us with Report an issue in the app.

Practice certificates are not citizenship documents. The certificates the app creates when you pass a practice test celebrate your practice results. They are not issued or recognised by the Australian Government, they are not a Certificate of Australian Citizenship or evidence that you passed the citizenship test, and they must not be presented as either. To become an Australian citizen you must apply to the Department of Home Affairs, pass the official citizenship test if it applies to you, and make the Australian Citizenship Pledge.

2. Your license

We grant you a personal, non-exclusive, non-transferable license to use the app on devices you own or control, for your own non-commercial study. You may not copy, resell, redistribute or reverse engineer the app or its question bank, or use automated means to extract its content. Facts in the app come from Australian Citizenship: Our Common Bond, © Commonwealth of Australia, used under the Creative Commons Attribution 4.0 licence; our questions, explanations, design and code are ours.

If you downloaded the app from the Apple App Store, Apple's Licensed Application End User License Agreement also applies. If you downloaded it from Google Play, the Google Play Terms of Service also apply. If these terms conflict with the store's terms about the store's role, the store's terms apply.

3. Purchases

The core of the app is free. The free trial gives you a set of practice questions, fact cards and a free practice test at no cost, with no time limit and no card needed, and nothing is charged when you finish it. CitizenOz Pro is optional and includes every question, unlimited practice tests and every fact card. You can buy it as a weekly subscription or as a one-time lifetime purchase. The weekly subscription renews automatically at the price shown in the app until you cancel: payment is charged to your Apple or Google account at confirmation and at each renewal unless auto-renew is turned off at least 24 hours before the end of the current week. You can manage or cancel it at any time in your App Store or Google Play subscription settings. The lifetime purchase is a single payment and does not renew. Payment is handled by Apple or Google, and refunds are governed by their policies. You can restore a purchase on another device signed in to the same Apple or Google account with Restore purchases.

Prices are shown in the app before you buy and may vary by country. We may add, change or remove content over time; we will not take away content included in CitizenOz Pro while you have paid for it, except where required by law or to correct errors.

4. Accounts

An account is optional. You can sign in with a code sent to your email, with Sign in with Apple, or with Sign in with Google. Keep access to your email address and those accounts secure. You are responsible for activity on your account. You can delete your account at any time in the app, as described in our Privacy Policy.

5. Acceptable use

Do not misuse the app or its servers: no attempts to access other people's data, disrupt the service, or get around security or purchase checks. We may suspend accounts that do.

6. Disclaimers

To the extent the law allows, the app is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Some jurisdictions do not allow these exclusions, so they may not all apply to you.

7. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for test fees, lost time or lost opportunities, arising from your use of the app. Our total liability for any claim is limited to the amount you paid for the app in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer under mandatory local law.

8. Changes and termination

We may update these terms. If a change is material, we will update the effective date and, for account holders, send notice by email before it takes effect. You can stop using the app at any time. We may stop offering the app, in which case the app and content already on your device keep working as they are.

9. Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules, except where the law of your country of residence requires otherwise.

10. Contact

Questions about these terms: support@citizenoz.com.